Refund Policy

1. Scope

This policy explains the refund rules and request process for one-time Offer.cc minute-pack purchases.

• This policy applies to one-time minute packs purchased through Offer.cc. Offer.cc does not currently offer auto-renewing subscriptions.
• Free, promotional, or gifted minutes have no cash value and cannot be refunded or redeemed separately.
• This policy is published and maintained by Beijing Shenma Matrix Technology Co., Ltd. (北京神码矩阵科技有限公司).

2. Seller and Payment Channel

Refund handling follows the seller and payment channel identified at checkout and on the payment receipt.

• Offer.cc currently offers WeChat Pay on its purchase page.
• For WeChat Pay orders purchased through Offer.cc and collected directly by Offer.cc, Beijing Shenma Matrix Technology Co., Ltd. reviews the request and processes any approved refund through the applicable payment channel.
• If a future checkout or payment receipt identifies another seller or payment provider, the refund will also follow the applicable terms and process shown for that order.

3. General Refund Rules

Except where required by applicable law, a payment-provider policy, or a circumstance expressly described in this policy, minute-pack purchases are generally non-refundable and non-exchangeable.

• Offer.cc does not provide a separate universal change-of-mind refund period for every country and payment channel.
• Delivery, minutes used, remaining balance, the reason for the request, and order status may be considered during review.
• Using minutes does not automatically waive any non-waivable consumer rights under applicable law.
• If a refund is approved, minutes, promotional benefits, or product access associated with that transaction will be removed or adjusted based on whether the refund is full or partial.

4. When You May Request Help

You may submit a refund or order-support request in the following circumstances:

• The same order was charged more than once, or the charged amount differs from the amount shown at checkout.
• Payment completed but minutes were not delivered, and the support team cannot restore or deliver them.
• A persistent material technical issue prevents access to a core feature described at purchase and remains unresolved after reasonable troubleshooting.
• The transaction was unauthorized or suspected to be fraudulent, or the payment provider requires further review or a refund.
• Applicable law, card-network rules, or payment-channel rules require a refund in another circumstance.

5. How to Request a Refund

For WeChat Pay or another order collected directly by Offer.cc, use the Contact us page or email support@offer.cc to submit your request.

To help us verify the order, include:

• The phone number or email associated with your Offer.cc account and a valid reply address.
• The order or receipt number, payment date, amount paid, and payment channel.
• The reason for your request and any necessary evidence of a duplicate charge, missing delivery, or technical issue.
• Do not send passwords, verification codes, full card numbers, or other sensitive authentication information.

6. Review, Outcome, and Timing

A request may result in a full refund, a partial refund, or a denial. Eligibility, amount, and processing method depend on the payment channel, order facts, usage, and applicable rights.

• Offer.cc reviews requests based on the order facts, minute usage, supporting information, payment-channel rules, and applicable law.
• For orders collected directly by Offer.cc, an approved refund is returned to the original payment method where the payment channel supports it.
• Unused minutes do not guarantee a refund, and we do not promise a refund in proportion to unused minutes.
• After a full refund, the related purchased minutes, promotional benefits, and product access are removed. After a partial refund, they are adjusted to match the decision.
• Arrival time depends on the payment provider, card network, and issuing bank; no fixed arrival time is guaranteed.

7. Disputes, Abuse, and Mandatory Rights

We review abnormal transactions and refund abuse while preserving legitimate consumer rights.

• Requests involving fraud, refund abuse, or manipulation may be declined or investigated further, except where applicable law requires otherwise.
• If a chargeback or payment dispute is opened, minutes or access associated with the transaction may be temporarily restricted during review.
• This policy does not limit non-waivable rights under applicable law or a lawful right to raise a payment dispute.

8. Contact and Policy Updates

For questions about delivery, minute credits, or this policy, use the Contact us page to reach Offer.cc.

This policy applies together with the Offer.cc Terms of service. Mandatory rights under applicable law take priority.

We may update this policy to reflect product, payment-channel, or legal changes. The updated version and date will be posted on this page.